Return Policy

Last updated: September 10, 2026

At NORDELLE, we want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible to return your order within 14 days of receiving it.

1. 14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must generally:

  • Be unused and in its original condition.
  • Be returned with its original packaging, where applicable.
  • Not show signs of damage caused by the customer.
  • Include proof of purchase or order information.

Certain products may be excluded from returns where permitted by applicable law, including personalized products, items that cannot be returned for hygiene reasons once opened, or other products specifically identified as non-returnable.

2. How to Request a Return

To request a return, contact us at:

Email: Nordelleshop@gmail.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos, if the item is damaged or defective

We will provide you with instructions regarding the return process.

Please do not send an item back before contacting us, as unauthorized returns may not be processed correctly.

3. Return Shipping

For a change of mind or other reasons not caused by a defect or mistake on our part, the customer may be responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. Where appropriate, NORDELLE will work with you to resolve the issue.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Once approved, your refund will be processed within 10 business days.

The refund will generally be issued to the original payment method used to place the order.

Please note that your bank or payment provider may require additional time to make the funds available in your account.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs of the item and its packaging. We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.

6. Late or Missing Refunds

If your refund has been approved but you have not received it after the expected processing period, please:

  1. Check your bank or payment account.
  2. Contact your payment provider.
  3. Contact us at Nordelleshop@gmail.com if the refund is still missing.

7. European Union Customers

If you are purchasing from the European Union, you may have additional consumer rights under applicable EU consumer-protection laws, including the statutory 14-day right of withdrawal for eligible distance purchases.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived.

8. Contact Us

For return or refund questions, contact:

NORDELLE
Email: Nordelleshop@gmail.com

We aim to respond to customer inquiries within 24 hours on business days.