Politique d’expédition

Last updated: September 10, 2026

Thank you for shopping with NORDELLE. We aim to provide reliable and convenient delivery options for every order.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders are processed and shipped on business days. Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high order volume, promotions, or unforeseen circumstances, processing may take slightly longer.

2. Shipping Destinations

NORDELLE currently ships to selected destinations in:

• Europe
• United States
• Dominican Republic

Available destinations may vary depending on the product. The shipping options available for your specific address will always be displayed at checkout.

3. Shipping Rates & Delivery Times

Europe

For eligible European destinations, we currently offer:

The available shipping method and final shipping cost will be confirmed at checkout.

United States

For orders shipped to the United States:

Dominican Republic

For orders shipped to the Dominican Republic:

The applicable currency and final shipping charge will be displayed during checkout.

4. Delivery Estimates

Delivery times are estimated business days and begin after your order has been processed and dispatched.

Delivery times may vary depending on:

• Destination
• Carrier operations
• Weather conditions
• Public holidays
• Customs processing
• High-volume periods
• Other circumstances outside NORDELLE's control

A delivery estimate is not a guaranteed delivery date.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take some time to become active after the carrier receives the package.

You can also use our Track Your Order option on the website to check your order status. NORDELLE

6. Customs, Duties & Taxes

For international shipments, customs duties, import taxes, VAT, or other charges may apply depending on the destination and applicable regulations.

Where such charges are applicable and are not included at checkout, they are the responsibility of the customer.

NORDELLE does not control customs processing times or charges imposed by local authorities.

7. Delayed or Lost Shipments

If your order appears to be significantly delayed or the tracking information indicates a delivery issue, please contact our customer support team.

We will work with the relevant carrier or fulfillment partner to investigate the shipment and assist you with the next steps.

8. Damaged Items

If your order arrives damaged, please contact us as soon as possible.

Please keep the original packaging and the damaged item, as photos or other information may be required to investigate the issue with the carrier or fulfillment partner.

9. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the package needs to be reshipped.

10. Questions About Shipping

If you have questions about your order or shipping options, please contact us:

Email: Nordelleshop@gmail.com

We aim to respond to customer inquiries within 24 hours on business days.